Frequently Asked Questions
Your Help Center
Which payment methods do you accept?
We are equipped to accept all major credit/debit cards and Zelle. Please email Support@BennyPCParties.com for alternative payments or further questions.
How do I place a reservation?
To rent equipment, simply visit our website and browse through our offerings. Select the items you want, in the Order Form and complete the order form. Our team will then contact you to confirm the details, send an invoice and arrange delivery.
What services does Benny PC Parties offer?
Benny PC Parties provides a range of entertainment rental services, including game rentals, backyard movie equipment, and karaoke equipment.
What is your policy for damaged products?
Please see the "Damage Liability" section of the Benny PC Parties Digital Equipment Rental Agreement.
How long can I rent equipment for?
Rental periods vary based on the type of equipment. You can specify your desired rental duration when placing an order. Our team will work with you to accommodate your needs.
When will the equipment be delivered?
Delivery is generally scheduled 1 - 3 hours prior to your reservation. You can inquire about delivery fees when placing your order.
Can I pick up the equipment myself?
Yes, if you prefer, you can arrange to pick up the equipment from our designated location. A valid drivers license and 2nd form of identification is required. Please discuss this option when confirming your order.
What happens if the equipment is damaged during my rental period?
You are responsible for any damage to the rented equipment, excluding normal wear and tear. In the event of damage, please notify us immediately, and we will provide guidance on the next steps.
Are there any restrictions on how I can use the equipment?
We expect all customers to use our equipment responsibly and in accordance with its intended purpose. Any misuse that violates the law or poses a risk to individuals or property is strictly prohibited.
Can I cancel my order?
Cancellation policies vary based on the type of equipment and the timing of the cancellation. You can reschedule for weather disruptions for outdoor equipment rentals.
What safety measures are in place during the COVID-19 pandemic?
We prioritize the health and safety of our customers. Our team follows strict hygiene protocols, and we encourage contactless transactions. For specific concerns or requests, please reach out to us.
Are there any additional fees for delivery and setup?
Delivery fees may apply based on the distance, and setup services are available for an additional fee. You can inquire about these fees when confirming your order.
What happens if the rental space/backyard does not meet the requirements?
If the rental space/backyard is not suitable due to insect piles, animal waste, sharp / pointy objects or other hazards,. We may need to reschedule or relocate the setup. Please ensure the designated area is prepared according to these guidelines.
How do I contact Benny PC Parties for further assistance?
You can contact us via email at Support@BennyPCParties.com or through the contact form on our website. We aim to respond to inquiries promptly and provide the assistance you need.
Feel free to reach out if you have any additional questions or if there's anything else we can help you with!
How does the weather affect my rental agreement?
The decision to cancel a reservation that involves non weatherproof or any electric devices due to rain depends on several factors, including the type of devices, the extent of rain/wind/hail/heat and the level of protection available. If the weather introduces safety concerns, such as slippery surfaces, electrical hazards, or risks to participants/equipment, it's essential to prioritize safety and cancel, postpone or reschedule the reservation.
What is a corporate tax and does it apply to me?
A corporate tax is assessed by businesses that request onsite support. The base fee is $75/hour, varying on the level of assistance needed. If you have specific questions about corporate taxes or fees related to onsite tech help, feel free to contact us at Support@BennyPCParties.com, and our team will be happy to provide further clarification and assistance.
Does the corporate tax apply to my event?
For individuals or small events, the corporate tax typically does not apply. However, if you are a large business or if you anticipate the need for onsite tech help during your reservation, Benny PC Parties may charge a fee in the form of an hourly rate. This fee is variable and depends on the services being reserved and the level of assistance required to manage the event.
What does the corporate tax include?
The hourly rate for onsite tech help covers the expertise and support provided by our team to ensure a smooth and successful execution of your event. It includes services such as setup, troubleshooting, and technical assistance throughout the duration of the reservation.
Rest assured, any applicable fees will be transparently communicated to you during the reservation process, and you will have the opportunity to review and confirm the charges before finalizing your order.
Is there a Delivery and Setup fee?
Yes, Benny PC Parties offers delivery and setup services for your convenience. However, these services may be subject to additional fees. The exact cost of delivery and setup depends on factors such as the distance to the event location, the size of your order, and any specific requirements for the setup. This fee is currently being waived for certain areas.
When should I pay for my reservation?
To ensure a smooth and timely setup for your event, payment for your reservation with Benny PC Parties is required at least three days before the scheduled date. This allows us to finalize arrangements and guarantee that your selected equipment and services are reserved exclusively for your event.
What is your cancellation policy?
Reservations can be cancelled and fully refunded if the cancellation is made at least three days before the scheduled date. Please contact our team at Support@BennyPCParties.com for assistance with cancellations.
Can I cancel my reservation with less than 3 days notice?
Certainly! While cancellations can be made with less than 3 days' notice, we regret that refunds cannot be processed under such circumstances. However, we understand that plans may change, and we would be more than happy to assist you in rescheduling your reservation.
Can I make a last minute reservation?
If you need to schedule a reservation with less than three days remaining, our team is here to help! Contact us, and we'll do our best to accommodate your request.
Rest assured, any applicable fees will be transparently communicated to you during the reservation process, and you will have the opportunity to review and confirm the charges before finalizing your order.
Is there an age restriction for renting certain equipment?
Yes, there is an age restriction based on the legal contract age in your state. To rent equipment from Benny PC Parties, you must meet the legal age requirement to enter into contractual agreements. This ensures that all terms and conditions outlined in our rental agreement are legally binding.
Are there any hidden fees?
No, at Benny PC Parties, we prioritize transparency in our pricing. We do not have hidden fees. All charges related to your reservation, including delivery, setup, and any additional services, will be clearly communicated during the reservation process. We want you to feel confident in your decision, and our team will ensure you have a comprehensive understanding of the total cost before finalizing your order.